The hospitality industry is always searching for friendly and competent staff who are capable of dealing with both routine and unexpected events that occur. FHTC offers the following City and Guilds based program, which provides students with the relevant theory, skills and practical experience ideal for those wishing to make their career in the field of Hospitality Operations. Accredited with City & Guilds, Frontline Hospitality Training College offers certificates and diplomas in Reception Operations and Services.The purpose built hospitality college, which is situated within Thuleka Lodge Ferndale, is equipped with a modern classroom, which is fitted with computers and industry related equipment. We provide kitchen facilities, as well as indoor and outdoor recreational areas for our students. Although Frontline Hospitality Training College is not a recruitment agency, many of our students have been employed as a direct result of having completed the course. These Students have been identified for further studies either through University of Johannesburg or through the City & Guilds program.
All theory lectures are conducted in English by qualified lecturers with extensive industry experience. Practical instruction in the respective establishments is under the guidance of Frontline Hospitality personnel.
You will need to be a positive, service orientated person who enjoys working with people. •Grade 12
Safety at workCustomer service in hospitality and catering industryIntroduction to equipment used in reception Provide information to guestsStore and handle guest propertyIntroduction to the hospitality and catering industryHotel Property Management System (Reservations & Front Office)
The duration of the course is one year, comprising of classroom theory and industry practical training. The practical is conducted within a hotel or lodge where the practical covers the Housekeeping, Restaurant, Beverage and Front Office departments of the Hospitality Industry. During the course, students move between the college and the hotel practical environment. This enables the development of effective communication skills, specific procedures, general industry skills and a sound understanding of the service industry.
You will be assessed both in the classroom and whilst completing the practical components of the course. Students are required to write examinations (2 hour multiple choice paper) and complete Portfolios of Evidence for each area of specialisation. QUALIFICATION: •Level 1 - City and Guilds Certificate in Reception Services•Level 2 - City and Guilds Diploma in Reception Services
Safety at workCustomer service in the hospitality and catering industryBook accommodation for guestsHandling cash and guest accountsArrival and departure servicesPromote products and services to guestsReception office skillsHotel Property Management System (Reservations & Front Office)
REGISTRATION & EXAM FEE - R2 200
The course includes all learning material, excludes uniforms and stationery. Includes - City & Guilds Registration; File & Examination fees. On successful completion of classroom theory, students will receive remuneration whilst completing practical training (R1 400 per month).
City & Guilds Registration & Exam fee is to be paid directly into their account. FHTC’s Pro-Forma Invoice does not include City & Guilds Fees. City & Guilds bank details are available upon Registration.