The hospitality industry is always searching for friendly and competent staff who are capable of dealing with both routine and
unexpected events that occur.
FHTC offers the following City and Guilds based program, which provides students with the relevant theory, skills and practical
experience ideal for those wishing to make their career in the field of Hospitality Operations.
Accredited with City & Guilds, Frontline Hospitality Training College offers certificates and diplomas in Reception
Operations and Services.
The purpose built hospitality college is equipped with a modern classroom, which is fitted with computers and industry related
equipment. We provide kitchen facilities, as well as indoor and outdoor recreational areas for our students.
Although Frontline Hospitality Training College is not a recruitment agency, many of our students have been employed as a
direct result of having completed the course. These Students have been identified for further studies either through University of
Johannesburg or through the City & Guilds program.
unexpected events that occur.
FHTC offers the following City and Guilds based program, which provides students with the relevant theory, skills and practical
experience ideal for those wishing to make their career in the field of Hospitality Operations.
Accredited with City & Guilds, Frontline Hospitality Training College offers certificates and diplomas in Reception
Operations and Services.
The purpose built hospitality college is equipped with a modern classroom, which is fitted with computers and industry related
equipment. We provide kitchen facilities, as well as indoor and outdoor recreational areas for our students.
Although Frontline Hospitality Training College is not a recruitment agency, many of our students have been employed as a
direct result of having completed the course. These Students have been identified for further studies either through University of
Johannesburg or through the City & Guilds program.
All theory lectures are conducted in English by qualified lecturers with
extensive accommodation industry experience. Practical instruction in the
respective establishments is under the guidance of Frontline Hospitality
personnel.
extensive accommodation industry experience. Practical instruction in the
respective establishments is under the guidance of Frontline Hospitality
personnel.
You will need to be a positive, service orientated person who enjoys working
with people.
•
Grade 12
•
At least 18 years of age during their first year of study
with people.
•
Grade 12
•
At least 18 years of age during their first year of study
Copyright © FHTC (2011-2013)
The duration of the course is 6 months, comprising of classroom theory and industry practical training. The practical is conducted
in a hotel or lodge and covers the Housekeeping, Restaurant, Beverage and Front Office departments in the Hospitality Industry.
During the course, students move between the college and the hotel practical environment. This enables the development of
effective communication skills, specific procedures, general industry skills and a sound understanding of the service industry.
in a hotel or lodge and covers the Housekeeping, Restaurant, Beverage and Front Office departments in the Hospitality Industry.
During the course, students move between the college and the hotel practical environment. This enables the development of
effective communication skills, specific procedures, general industry skills and a sound understanding of the service industry.
You will be assessed both in the classroom and whilst completing the
practical components of the course. Students are required to write
examinations (2 hour multiple choice paper) and complete Portfolios of
Evidence for each area of specialisation.
CERTIFICATION:
•
Level 1 - City and Guilds Certificate in Reception Operations and
Services
•
Level 2 - City and Guilds Diploma in Reception Operations and
Services
practical components of the course. Students are required to write
examinations (2 hour multiple choice paper) and complete Portfolios of
Evidence for each area of specialisation.
CERTIFICATION:
•
Level 1 - City and Guilds Certificate in Reception Operations and
Services
•
Level 2 - City and Guilds Diploma in Reception Operations and
Services
Safety at work
Customer service in hospitality and catering industry
Introduction to equipment used in reception Provide information to guests
Store and handle guest property
Introduction to the hospitality and catering industry
Hotel Property Management System (Reservations & Front Office)
Safety at work
Customer service in the hospitality and catering industry
Book accommodation for guests
Handling cash and guest accounts
Arrival and departure services
Promote products and services to guests
Reception office skills
Hotel Property Management System (Reservations & Front Office)
R11 000.00
Level 1 - includes all learning material; excludes uniforms and stationary.
Includes - City & Guilds Registration; File & Examination fees.
(FHTC School fees - R9000.00 / City & Guilds - R2000.00 Registration & Exam Fees)
On the successful completion of classroom theory, which is measured by means of assessment,
classroom tests and attendance records, our students will receive remuneration whilst completing
practical training. (R1400.00 per month).
classroom tests and attendance records, our students will receive remuneration whilst completing
practical training. (R1400.00 per month).